Returns / ExchangesItems may be returned without a return handling charge for any reason, so long as the below conditions are followed. Items thought to be defective are subject to the Neos warranty. In case of warranty issues, please contact us for instructions. No warranty is expressed or implied by OvershoesNeos.com.
All returns or exchanges must be made within 30 days of shipment ( Except for Christmas gifts, these have to be returned/exchanged by mid January following the year of purchase). Returned items must be new and unused and with original packaging intact.
All returns or exchanges must be made using the form below.
Exchanges: First exchange within the contiguous USA will be shipped to you at our expense.
Free Shipping: We provide free shipping on returns or exchanges made within the contiguous US.
NEOS Size Chart
For the best fit, measure the outsole of your footwear and then compare with the inside dimensions.
|Inside Length*||Inside Width*|
|XS||10 1/8"||3 7/8"|
|S||10 7/8"||4 1/8"|
|M||11 1/2"||4 3/8"|
|L||12 1/8"||4 1/2"|
|XL||12 3/4"||4 5/8"|
|XXL||13 3/8"||4 3/4"|
|3XL||13 7/8"||4 7/8"|
*This is the Length x Width measurements of the inside of the NEOS Overshoe.