Terms of Service

OvershoesNeos.com Terms Of Service

Privacy

Personal information such as name, address and email that you provide to OvershoesNeos is for the exclusive use of our company so that we can fulfill your order. We do not sell this information or share it with anyone outside of our company except for shipping companies, our credit card processing company, to comply with applicable law or court order or as we deem necessary to protect the rights, property or safety of our company, our customers, our associates or others to prevent harm or loss, or in connection with an investigation of unlawful activity.

We do not retain credit card information.

Shipping

We ship 99% of all orders the next business day. We normally have ample supplies of all Neos product in inventory. In case an item is not in stock we will have it drop-shipped directly from Neos. Neos policy is to ship within 3 business days. We will email you in case of further delays.

We ship anywhere in the continental United States via standard FedEx service as well as offering express overnight, 2nd or 3rd day services for an additional fee.

We ship to APO/FPO military mail addresses. Use APO as the city and AE etc for the state. We ship to Alaska, Hawaii and US terriories for an additional fee. Select your state on the checkout page and the shipping charge will be displayed.

Credit Card Charges

Your credit card will be charged when the order is shipped.

Returns

Items may be exchanged or returned without a return handling charge, for any reason. Please see the Returns page for more detail on our return policy.