Returns / Exchanges
| Items may be returned without a return handling charge, less our shipping cost, for any reason,
so long as the below conditions are followed. Items thought to be defective are subject to the Neos
warranty. In case of warranty issues, please contact us for instructions. No warranty is expressed or implied by Runsoft (doing business as OvershoesNeos.com and TheShoeWorks.com). 1. All returns or exchanges must be made within 30 days of shipment ( Except for Christmas gifts, these have to be returned/exchanged by mid January following the year of purchase). Returned items must be new and unused and with original packaging intact. Packages must contain all accessories, booklets, warranty cards, etc. 2. Even if your item was drop-shipped by NEOS, all returns must be made to: CrossDec, Neos Overshoe Returns 161A Bryce BLVD. Fairfax, VT 05454 3. Paperwork to include. Please email us ( info@overshoesneos.com ) with your request to return or exchange. In the email please note the reason for the return and what you want us to do, Refund or Exchange. In case of an exchange please tell us what to exchange for. We will reply to your email with a return authorization. Please include the return authorization email with the return. Exchanges: First exchange will be shipped to you at our expense. Unless a wrong item was shipped in error by us, you are responsible for paying shipping charges for returning merchandise to CrossDec. We strongly suggest using UPS, FedEx or US Postal Service with a tracker, and that you keep your receipts. In cases of lost items shipped, the sender must make a claim with the shipper. |
